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House of Colour - Abbey

I was disappointed with my visit on this occasion unlike my previous visit with Orla that was 5 stars all around. Orla was thorough, professional and created an excellent blended Balayage. My hair was shiny and soft at the end also.
Unfortunately on this occasion I was left to wait for long periods while Jodie looked after two other clients, my regrowth wasn't taken care of adequately, and at least two plaits were put in the back that received no dye and are noticeable now. Optically more dye was put around the frame of my face and the long fringe was the only area that received foils.
My hair was dull and hard instead of glossy and soft at the end.
I was really disappointed given the excellent service I had received the last time.

Service
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Result
Cleanliness
Atmosphere