Had a lovely facial with Florentina where she went through my skincare routine with me, had extractions, lovely masks and topped off with a Lucius moisturiser, was probably one of the best facials I ever had. She also offered me a clean facemask after my facial which was a lovely touch. Florentina was attentive throughout and even got me a pillow for my back as I have an injury at the moment. Couldn’t recommend enough.